Any Questions? Feel Free to Contact us.

Currently we are offering “FREE SHIPPING” all over Pakistan via “Cash on Delivery”.
10% OFF on orders above Rs 20,000. Enter coupon CUSTOM10 at checkout.

ONLINE SHOPPING INFORMATION

We have made it as easy as possible for you place and order. Simply choose the product, select the design you like best, add to quantity if you want more and click “Add to Cart”.

Once your item has been placed in the cart you may view your cart items, if you want to make changes to your order, or just go directly to “Checkout” page fill in your personal details, review your cart items, select shipping and payment method, accept terms and click “Place Order”.

how to order

Yes, just contact us via any of the following for details:

Go to “My Account>Orders” and click “View”. Once an order has been successfully placed you will receive an email regarding order details.

Any change in the status of your order will also reflect on the “My Account>Orders” page and will be communicated to you via email.

Yes, you will receive an invoice via email.

You will receive an email regarding order details.

DELIVERY INFORMATION

  • We delivery all over Pakistan via “Cash on Delivery”.
  • Delivery charges are applied per product bases at the checkout page.
  • Delivery time is 7 to 10 working days.

We deliver to all major cities in Pakistan.

Self Pickup is available to customers from our head office in Gulberg III, Lahore.

Once the order has been shipped, we will provide the tracking information.

In some unusual situation’s delivery might take longer, if it happens kindly contact us immediately.

Yes, you can write down all shipping addresses in the comments section on the “Checkout” page.

If due to courier company’s negligence your order cannot be fulfilled, kindly contact us immediately.

Coming Soon. As of now we are only serving customers in Pakistan.

Signup for our mailing list and get updated as soon as we start overseas shipping.

PAYMENT INFORMATION

Yes, COD is available for all major cities in Pakistan.

Online payments via Credit Card and Bank Transfer are available.

Payment instructions will be available on the “Checkout” page, “Thank You” page and will be communicated via email.

ACCOUNT INFORMATION

You can register with just a few clicks via Google and Facebook login.

Registering at CustomCreation.com.pk enables quick and easy checkout, you will not have to fill in your personal details every time you make a purchase.

Yes, you may use guest checkout option. Also, during checkout you can check the “Create Account” option to automatically create your user account at CustomCreation.com.pk.

Check username and password, if that doesn’t work kindly contact us.

No problem, just click on the forgot username/password option on the login/register page.

If you don’t know how to do this just contact us, we will help you recover your account.

RETURNS, REFUNDS & CANCELATIONS

You may avail the return/refund policy if you have received a damaged product.

We strive to maintain the best quality control practices and ensure all products are free from manufacturing defects and remain free from such defects till the time of delivery.

The consumer will check the purchased item at the time of delivery. In case of a manufacturing defect, consumer can either exchange or cancel the order.

In case of an exchange, new product to be re-delivered in 3 to 7 working days. Any defects reported after delivery will not be entertained. In no event shall any liability exceed the original purchase price of the product.

WARRANTIES & POLICIES

Each product on customcreation.com.pk is a representation of the actual product. We attempt to display product images as accurately as possible.

However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product.

We strive to maintain the best quality control practices and ensure all products are free from manufacturing defects and remain free from such defects till the time of delivery.

The consumer will check the purchased item at the time of delivery. In case of a manufacturing defect, consumer can either exchange or cancel the order.

In case of an exchange, new product to be re-delivered in 4 to 7 working days. Any defects reported after delivery will not be entertained. In no event shall any liability exceed the original purchase price of the product.

CustomCreation.com.pk reserves the right to change and update the pricing of its products at any time deemed necessary. We also reserve the right to refuse order fulfillment if the customer is unwilling to pay the revised price of any product.

Product availability is kept updated through stock management tool on our website. You can contact our customer services anytime for any clarification.

Your data security is very important to us. We comply with industry standards to make sure your shopping experience with us is kept secure.

Being a custom design house, you also have the opportunity to customize your products by providing your own designs. Kindly contact customer services for more information.